Mom Receives Apology From American Airlines After She And Her Baby Were Kicked Off A Flight Due To A Skin Condition
March 12, 2019 13:50 By Mambee
One mom has expressed her anger after she felt discriminated against. While sharing her story with LoveWhatMatters, Jordan Flake said she was on her way back home from visiting her husband when the airline staff decided she couldn't fly.
Jordan was supposed to take the flight back with her 12-month-old son, Jackson, but just as they were about to take off, an airline employee approached the mom and her son and asked about the "rash" on their body.
The employee wanted to know if Jordan had a note from a doctor that cleared her for flying. Jordan explained that she and her son had a condition known as ichthyosis.
After speaking to the crew, the American Airlines employee returned and said that Jordan would be unable to fly. The mom and son were forced to get off the plane.
He helped me get my bags and Jackson. He talked to the pilot as we were getting off. The pilot seemed OK with it, but the flight attendant rudely said (without even acknowledging me) ‘well she doesn’t have a letter from a doctor, so…’
Jordan was helped off the plane and was given a new flight with a different airline. She felt upset and humiliated. Jordan said she felt self-conscious after the whole ordeal and she sent an email to the American Airlines detailing what happened
The airline has since issued an apology to Jordan for the incident. In a statement shared with FOX Carolina, the representative of the airline said that the team had begun an investigation into the matter.
We sincerely apologize to Ms. Flake and her son for the experience they had yesterday.
Jordan's father, Terry Lee Smith, also told the publication that his daughter didn't deserve to be treated so unfairly due to a genetic condition that she couldn't help having.
Even though Jordan felt bad about what happened, she used the opportunity to remind people about the danger of judging others based on appearance.
It’s time we stop discriminating. Ask questions, and listen.
Not everyone agreed that what the airlines did was wrong, though. Some people took to Facebook to defend their actions.
It's possible that American Airlines had their reasons, but we can all agree that the matter should have been handled more delicately as opposed to simply assuming the mom and her son were contagious and kicking them off the plane.
What do you think? Was the airline wrong? Or should Jordan have been more understanding?